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Shipping Policy

DOMESTIC & INTERNATIONAL SHIPPING POLICY

DOMESTIC ORDERS - DELIVERY WITHIN INDIA

  • We dispatch Orders generally within 2-3 working days. 
  • Orders are only dispatched Mon-Friday, in case the order is placed on Friday - it will be dispatched earliest on Monday. However, we will fulfill the order by within 24 hours.
  • Shipping charges will be provided during checkout for orders where a delivery fee is applicable.
  • In case your order falls under free delivery offer, no shipping fees will be borne by the customer.
  • All delivery happens in Working Days (Monday-Friday) except few exceptions.
  • For more information or place order directly to us please email us at indiartisian@gmail.com or WhatsApp on +91 - 8105946410
  • The AWB number/ tracking number would be shared with you once the order is dispatched.

 

INTERNATIONAL ORDERS - DELIVERY OUTSIDE INDIA

  • We ship all International orders exclusively through DHL.
  • Payment for International Orders can be conveniently made using Debit/Credit cards (available under Wallets). Additionally, Bank Transfer is also an option, and you can reach out to us for further details.
  • International Shipping charges are determined based on your location and order.
  • At the time of checkout, shipping charges are automatically added to your order.
  • Once an order is placed for International shipping, cancellation requests cannot be accommodated.
  • Our standard dispatch time for products is 2-4 working days. After dispatch, the delivery time usually ranges from 3-5 days, depending on your specific order and location. All orders are shipped via DHL.
  • While we strive to dispatch orders promptly, there might be slight delays due to unforeseen circumstances. If there is any significant delay in dispatching your order, you can contact us for assistance.
  • When your order is shipped, DHL will get in touch with you via the email and phone number provided during the order placement process.
  • For any other inquiries or questions, please reach out to us at indiartisian@gmail.com, and one of our team members will respond within 24 hours. Our office operates during MON-SAT from 9 AM to 7 PM IST.
  • Please note that exchange or return is not applicable for international orders. If you have any concerns regarding the size or any other queries, feel free to contact us before placing your order.
  • International Orders will be dispatched once all the products in your order are ready and available. We do not dispatch incomplete orders.
  • As the recipient of the international shipment, you are responsible for any import duties, customs fees, VAT, and other local sales taxes that may be levied by the destination country. These charges may need to be paid to release your order from customs upon arrival.
  • For more information or place order directly to us please email us at indiartisian@gmail.com or WhatsApp on +91 - 8105946410

 

Working Days:

Monday - Friday (Excluding Public Holidays) 

Operational Hours: 9 am - 7 pm (IST)